Terms of Service

1. Introduction and Acceptance

Welcome to Imos Pizza ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Imos Pizza regarding your use of our website, mobile applications, food delivery services, and all related services (collectively, the "Services").

By accessing or using our Services, placing orders, creating an account, or otherwise engaging with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Services immediately.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations

1.2 Account Responsibility

You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized access or security breaches. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activities.

1.3 Updates to Terms

We may modify these Terms at any time. Updated Terms will be posted on our website with the effective date. Your continued use of our Services after changes constitute acceptance of the new Terms. We recommend reviewing these Terms periodically.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "We," "Us," "Our" refers to Imos Pizza, our subsidiaries, affiliates, and authorized representatives.
• "User," "You," "Your" refers to any individual or entity accessing or using our Services.
• "Services" includes our website, mobile applications, food delivery, catering, ordering platforms, and all related services.
• "Content" refers to all text, images, videos, audio, software, and other materials available through our Services.
• "Website" refers to pizzassimos.rest and all associated domains and subdomains.
• "Order" refers to a request for food products or services placed through our platform.
• "Products" refers to all food items, beverages, and related products offered by Imos Pizza.

3. Use of Services

3.1 Permitted Use

You may use our Services for:

• Personal, non-commercial purposes only
• Placing legitimate food orders for yourself or authorized recipients
• Accessing menu information, nutritional data, and restaurant details
• Creating and managing your account profile
• Providing feedback and reviews in accordance with our guidelines
• Participating in promotional offers and loyalty programs

3.2 Prohibited Use

You are expressly prohibited from:

• Using our Services for any illegal, fraudulent, or harmful activities
• Placing false, duplicate, or malicious orders
• Attempting to gain unauthorized access to our systems, accounts, or data
• Interfering with or disrupting our Services or servers
• Violating intellectual property rights
• Distributing spam, malware, or unsolicited communications
• Providing false or misleading information
• Using automated systems to access our Services without permission
• Circumventing security measures or access controls
• Engaging in competitive intelligence gathering
• Posting offensive, defamatory, or inappropriate content

4. User Accounts

4.1 Registration Requirements

To access certain features, you must create an account by providing accurate, current, and complete information including your name, email address, phone number, and delivery address. You must maintain and promptly update this information to keep it accurate.

4.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Use strong passwords and do not share your account information. Notify us immediately of any suspected unauthorized access.

4.3 Account Limitations

Each person may maintain only one active account. We reserve the right to suspend, terminate, or refuse service to accounts that violate our Terms, engage in fraudulent activity, or pose security risks.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. All food items are prepared following established food safety protocols and quality control measures.

5.2 Allergen Information and Disclaimers

While we provide allergen information for our menu items, we cannot guarantee that our food is completely free from allergens due to potential cross-contamination in our kitchens. Customers with food allergies must exercise caution and inform us of any specific dietary restrictions when placing orders.

5.3 Product Descriptions and Pricing

We strive to provide accurate product descriptions, ingredients, and pricing information. However, we do not warrant that product descriptions or pricing are error-free. We reserve the right to correct errors and update pricing without notice.

5.4 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for any reason, including but not limited to product unavailability, pricing errors, suspected fraud, or delivery limitations.

5.5 Delivery Terms and Timing

Delivery times are estimates and may vary based on order volume, weather conditions, traffic, and other factors beyond our control. We serve specific delivery zones as determined by our operational capabilities. Minimum order requirements may apply for delivery service.

5.6 Order Modification and Cancellation

Order modifications or cancellations may be requested immediately after placing an order but cannot be guaranteed once food preparation has begun. Cancellation policies may vary based on timing and circumstances.

5.7 Temperature-Sensitive Item Handling

We take special care in handling temperature-sensitive items to ensure food safety. Hot items are kept hot and cold items are kept cold during preparation and delivery. Customers should consume delivered food promptly upon receipt.

6. Payment Terms

6.1 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our platform. Payment is due at the time of order placement. All transactions are processed securely through encrypted payment systems.

6.2 Pricing and Fees

Prices are subject to change without notice. Additional fees may apply for delivery, service charges, taxes, and gratuities. All applicable fees will be clearly displayed before order completion.

6.3 Refunds and Returns

Our refund policy is detailed in our separate Refund Policy document. Generally, refunds may be provided for order errors, quality issues, or delivery problems at our discretion.

7. Intellectual Property

7.1 Our Intellectual Property

All content on our Services, including but not limited to text, graphics, logos, images, software, and trademarks, is owned by or licensed to Imos Pizza and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include rights to reproduce, distribute, or create derivative works.

7.3 Copyright Infringement

If you believe your copyrighted work has been infringed upon, please contact us with detailed information including proof of ownership and location of the alleged infringement.

8. User Content

8.1 Your Content Responsibility

You are solely responsible for any content you submit, including reviews, comments, photos, and feedback. You represent that you have all necessary rights to submit such content and that it does not violate any laws or third-party rights.

8.2 License Grant

By submitting content, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display your content for business purposes, including marketing and promotional activities.

8.3 Prohibited Content

You may not submit content that is illegal, offensive, defamatory, fraudulent, misleading, or violates intellectual property rights. We reserve the right to remove any content at our discretion.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our privacy practices as described in our Privacy Policy.

10. Disclaimers

10.1 Service Availability

Our Services are provided "as is" and "as available." We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Service availability may be affected by maintenance, technical issues, or external factors beyond our control.

10.2 Third-Party Content

We are not responsible for third-party content, links, or services accessed through our platform. Third-party content does not represent our views or endorsements.

10.3 Professional Advice

Information provided through our Services, including nutritional information, is for general purposes only and should not be considered professional medical, dietary, or nutritional advice.

11. Limitation of Liability

To the maximum extent permitted by law, Imos Pizza shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our Services.

Our total liability for all claims arising from or related to our Services shall not exceed the total amount paid by you for orders in the twelve months preceding the claim, or $100, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Imos Pizza, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit
• Your negligent or wrongful conduct

13. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the content, practices, or policies of third parties. Your interactions with third parties are solely between you and the third party. We encourage you to review the terms and privacy policies of any third-party services you access.

14. Termination

14.1 Termination Rights

We may suspend or terminate your access to our Services at any time, with or without cause, with or without notice. You may terminate your account at any time by contacting customer support.

14.2 Effect of Termination

Upon termination, your right to use our Services ceases immediately. Provisions regarding intellectual property, disclaimers, limitation of liability, and indemnification shall survive termination.

15. Governing Law and Disputes

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Pennsylvania, United States, without regard to conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Philadelphia, Pennsylvania.

15.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

16. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through email, website notice, or other appropriate means. Your continued use of our Services after changes indicates acceptance of the modified Terms. If you do not agree with changes, you must discontinue use of our Services.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Imos Pizza regarding our Services.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

18. Contact Information

If you have questions about these Terms or need to contact us regarding your account or services, please reach us through: